Ways Desk.com Creates a Superior Support Service for Your Business

Posted on 2 May 09:50 am

It is of little or no use to your business if you have a great product but don't have the means to educate and help your customers. This is where a good customer portal comes into the picture, and with numerous clients to its credit, Desk.com has certainly established itself as an industry leader in this segment. Having assisted businesses of all sizes, the Desk.com support center lets you control a wide range of channels and customers, giving each one the attention it deserves.

Desk.com has surpassed the competition, thanks to its premium features that let you take your customer portal to a whole new level. You also get to enjoy timely guidance from their expert support staff, so you can be sure of all the assistance you need to assist your customers. Here are some ways in which Desk.com is a superior support service for your business.

1. A Superior Self-Service Portal

Studies have proven time and time again that the majority of customers prefer a self-service option to answer their questions or resolve their problems right at the start, before approaching a company's support staff. Extending help in this regard is Desk.com with its customer support portal that lets you educate your customers as well as give them the first line of self-service in the form of articles, previously answered questions and troubleshooting tips. Desk.com also lets you customize your support center to blend in with your brand so that your customers have a personalized and seamless user experience.

2. Tools For Social Media Monitoring

In today's information-crazy world, no one likes to wait for a long time to get an answer to a question or a solution to a problem. While your online support center may be prompt in resolving issues and answering queries, not always do customers use this as their sole means of support. Due to the growing use of and reliance on social media, Desk.com has integrated its customer portal user tracking with social media so that a response may be conveyed faster through whichever medium a customer prefers. You also get the added ability to track all responses you get over social media, without having to rely on your customers opening a support ticket.

3. Integration Of Communications Channels

While integration of social media takes Desk.com's customer portal ahead in the business sphere, it goes a step further by integrating your company's chats, calls and e-mails into the system. This makes it easier to keep track of a customer's on-going problem or concern since the entire history is captured within the support portal irrespective of the medium of communication. Your internal support staff is, therefore, better equipped to provide customers a solution based on the entire history of the problem, as well as provide timely, proactive support that will retain them.

Among the reasons why Desk.com is an industry leader is due to the fact that it integrates different sections of your business' support system into one, customizable system. You get all the tools you need to assist your customers both proactively and reactively, while your customers enjoy the flexibility of a fully-featured self-service support portal to resolve their problems without having to speak to a representative.

The entire Desk.com support center system is cloud-based and is easy to use. It has a host of features that your customers will appreciate, makes customer support simpler and more effective for your business, and helps you educate your customers on new or upcoming services and features. Customize your customer portal with templates and themes from Breezy Themes to extend your brand to your support center.

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